Saturday, June 18, 2011

No Bikes: Owen Told To Take His Money Elsewhere

A friend was by the other day and told me his tale of woe at Alaska USA Credit Union.  The lobby of the credit union was closed for renovation, so he took his bike around to the drive through lane, put several hundred dollars into the tube to be deposited and waited. 

You can hear Owen tell his own story below.

Even though the money was already to the teller, he was told he couldn't use the bike in the drive through. When he pointed out that the lobby was closed, he was told to go to another branch.

I called to check on their policy. Dustin told me that it varied from branch to branch. In some you can walk through the drive through.  Dustin figured it was the C Street branch because they've had some construction. He called them and they said they do not allow bikes in the drive through.

I called my own credit union - Credit Union 1 - and Kendra said she knew that people were able to walk through the drive through and didn't think there would be a problem with a bike, unless, of course, it was very crowded and the lobby was open.

I would add that Owen has been a member of AlaskaUSA for over 30 years. Since CU1 has no problems with walkers and bikers using the drive through when the lobby is closed, and other AlaskaUSA branches allow it, methinks this is one person who is just inflexible and unreasonable.


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