Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Monday, October 09, 2017

Intro To Anchorage Cannabis Market 2: Alaska Fireweed

A few days ago I posted part 1 of what might turn out to be a series of posts on cannabis shops in Anchorage.  That first post will probably be the most detailed, since it was the first and I won't have to repeat all the explanations of what different terms mean and how things are done.  At the second shop I visited, also downtown, a few blocks from the first one on 4th Avenue in the most touristy part of town, my stay was shorter, since a lot of my more generic questions had already been answered.




So, here's Alaska Fireweed.

It used to be a skate and ski board shop.  If you read the Anchorage Press, Will Ingram, who writes the weekly column on weed, is, according to his LinkedIn page, the general manager of Alaska Fireweed.  That column will tell you far more than I ever can about cannabis in Alaska.


On walking in to this store, there's a separation from the rest of the store, but it doesn't have a separate lobby.  It's more like walking into someplace where you have to give your ticket (or in this case show your id) before you get fully in.



This is Jason at the door.  Note I've merged two different pictures here and in doing that I had to cut out the divider that keeps you from wandering into the store on the left before getting id'd.










Jason handed me over to salesperson Mark who was happy to answer my questions.  Unlike Great Northern Cannabis, where they said they grow all their own cannabis in South Anchorage, Alaska Fireweed gets theirs from a variety of growers.  Mark mentioned there were places  on the Kenai Peninsula and the Matsu valley particularly.

When I asked my Big Mac question (a not very successful attempt to find out what was the most popular product) he people come in and buy a couple of grams, they buy pre-rolls, and edibles. It's like a liquor store now, and people stop by on the way home from work and buy cannabis they way they buy a bottle of wine.   And they're hoping that before long there will be room in the back where people can consume on the premises.

I asked whether this was a good job and he enthusiastically said it was.  Wages?  He said $12-15/hour.  But he also sells real estate.  This is just one job and it's lots of fun.  You meet all kinds of people.

Here your product comes in a plastic packet like this one.  Everything is labeled, there's more information, I think, on the back about testing.

He said most customers were smoking before it was legal and I asked why, since they knew how to buy it already, would they come to a shop where it costs more.

Several reasons, he said.

First, it's tested.  You know exactly what you're getting and how much.  That's a big deal.
Second, you have a lot more choices of products.  For example, he showed me an E*Blunt.


This is like an e-cigarette, but it has . . .  I realized as I was writing this that I didn't ask enough questions.  I could see that it had a USB port and I was puzzled.  That's to charge the battery he said.  You can see the little vial of cannabis oil.  I think it has a specific name, but I didn't write it down.  So I googled E*Blunt.  It turns out this is an Alaskan invention.  From the E*Blunt website:
"E * Blunt was developed in Alaska where the weather and elements don’t always allow for ease of smoking. Whether it was snow machining up the farthest peaks, skiing down an untouched mountain, fly fishing out of the back of the a boat or teeing off on the back nine, keeping a joint lit or even just dry was a constant battle. So with a lot of patience from my wife and many sleepless nights I set out to make a great tasting, discreet and easy way to smoke. With the help of some great people and a lot of good effort we are proud to present E * Blunt flavored vapes. The easy to use, great tasting, healthier way to consume. Enjoy responsibly in extreme places everywhere."
And about this particular product:
"E * Blunt Slims are rechargeable with a USB attachment, comes with a stylus tip and can be used with any exchangeable cartridges."
It comes in a lot of different flavors.  And it's not cheap.  Mark was selling it for $90.  Ah, I said, but it has a cartridge, so you can just buy that next time.  Well, it turns out, it's the oil that gets the price up.  A new cartridge is $80.  Mark said the lawyers buy these

Below are various items that were in the glass case.  I didn't ask questions.  That leaves lots of questions for the next couple of shops I visit.  And I haven't really looked at the edibles either.  



It might take a while to finish this series.  It's starting to be our travel season.  In the summer our granddaughter came to visit us.  And now it's our turn to visit her and her cousins.  So we'll be in and out of Alaska.  But I'll get this done eventually.

Saturday, September 16, 2017

Turntable's Working Right Again Thanks To Old Fashioned Craftsman

The turntable is old.  From the sixties, and it had a serious problem:  the arm didn't lift high enough when the record was finished and it scratched its way back.  The only way I could safely listen to a record was to be careful to catch the arm when the record was done.  You know I'm going to miss my cue now and then.

I'm listing to Aftermath as I write this thanks to Jan Ok Han who runs Sunset Service out of his house.  I got his name from Obsession Records a while ago and I finally called him a couple of weeks ago.  He repairs electronic equipment, like turntables, and he also teaches guitar.  When I dropped the turntable off we had a wide-ranging conversation that included a history lesson on Korea and Japan and information on classical guitar in Anchorage.  That's what I meant in the title about old-fashioned techie.  

There are folks at Best Buy or the Apple store who will take time to talk to you about your computer or camera, but Mr. Han is really an artist who takes great interest in and care of items he works on.  He explained to me in detail what he was going to do and today, what he did.  No giant corporation is tracking data in this transaction.  This is an interaction of love (of what he's doing) and trust between the customer and the  craftsman.  There's both the time and interest for there to be a human interaction rather than just a commercial one.  



Here he's showing me his own guitar which he repaired.  He was showing me how the finish where he repaired the hole wasn't perfect.  It was hard to tell.  He doesn't repair guitars for others now.  This one took too long to do for a customer he said.  

David Oistrahk is playing Prokofiev now.  It reminds me of an incredible concert I went to in Florence the year I was a student in Germany.  Oistrakh was magnificent.  There was a standing ovation at the end, but most of the people left.  There were maybe 40 people left in the audience, yet he played another encore.  It was one of those concert experiences when you leave your body and fly with the music.  

Thanks Han for the pleasure of meeting you, for fixing my turntable, and reconnecting me with Oistrahk right now.  

Friday, May 10, 2013

How Things Used To Be - Great Service At Speedy Glass

I've had a number of encounters with businesses large and small that were not particularly customer friendly.  (That's Steve-talk for bad service and overpriced.)  So I was in for a pleasant surprise Friday at Speedy Glass at Fireweed and Arctic.

The rear window brake light on the back window of my car had gotten knocked off a while ago when we put some furniture into the car.  It's been that way much too long now.  I tried to fix it myself.  Got some glue for glass, but it took too long to dry and I couldn't hold it against the glass long enough.  And even using duct tape, I couldn't hold it down tight enough.  It would very slowly slide down.

So, Friday I finally got over to a place that does auto glass things.  I'd looked in the phone book and picked Speedy Glass.  I walked in.  Told Eric what I needed.  He came out and looked at the car.  Said, be right back.  Came back with a spray to loosen the old adhesive I'd used. Scraped it off with a razor blade.  Then he had his own adhesive - fast dry he said - and sprayed it.  In less than ten minutes it was back up and sticking.  I asked him what I owed.  He just looked at me, waved his hand, and dismissed my question.  Nothing.

It's about nine hours later and it's still up and fine. 

Businesses used to do things like that regularly.  If it didn't take long and wasn't a big deal, they just smiled and said, glad I could help.  It was exactly what I needed today.

You know where I'm going if I need anything to do with glass in the future.

Just looked them up to make sure I got the name right.  It seems my experience wasn't unusual.  Here are two google reviews I found:
"Best Speedy location ever! Eric is a very helpful manager, the work is finished quickly. Can't beat the prices. The customer service is the best! #1 recommended location for glass needs."
"If I could put another star I would. Especially considering what a asswipe at the 5th avenue location treated me, (no back in jan 2012) Eric &club Brian took the issue, resolved it with no questions asked, and did a phenomenal job. From Carmen in the front, always so inviting and was very quick to get me a appointment the next day after coming in. I can speak alllllll day about these guys. Everyone was so chill. And they even called me back to make sure they vacuumed out the back. Thanks a million team."