Tuesday, November 13, 2012

Complaint Case #32955829 - BBB Internet Scam?

I got this email today:

November 13, 2012
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 15, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
We look forward to your prompt attention to this matter.
Better Business Bureau Complaint Department

But there were eight other email address under the TO: section of the email and five more in the CC: section.  Besides, I don't have a business and I don't have customers.  (Ah dear readers, you surely aren't customers.) 

I didn't open the attachment.  But I checked google for Better Business Bureau scams and got their page on the top ten internet scams.  I got frustrated because it's one big image, but they had the code to embed it.  BUT, for blind internet users, the words on images are not readable, so as pretty as this is, they won't know what it says. 



  1. BBB is a scam. Ethically challenged businesses register with them so that they can say they are "a member of the BBB".

    The BBB is powerless to take any action against businesses, or help customers with disputes. Usually they simply regurgitate the business's counterclaim to a customer's complaint.

    A useless organization. Their spam is a good indication that they're desperate to get members.

  2. Harpboy - Scam is probably a little strong. I leave that for people/orgs that are intentionally trying to deceive people out of money. I guess it would fit if they were set up simply to divert problems for organizations rather than really help, which may be what you are implying.

    I don't think the spam comes from them, but rather someone is using them as a way to get people to go to open the file to release their evil into your computer.


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