Sitemeter has a visit detail page that looks like this:
[This is an image so the links don't work]
Google Analytics gives me charts which aggregate information in different categories, so I can see, for example, a list of each place people came from and how often, or a list of pages people looked at and how often. But I haven't been able to see, with those reports, the correlation between where people are, how they link to the site, and what page they look at.
For instance, in the one above, I can tell that someone in San Bernadino, California linked from facebook to my post "Tina Delgado is Alive, Alive." The time spent is misleading though. If they only looked at one page, the time is always "0 seconds." They calculate the time between links used by the visitor. But if the visitor doesn't use a link, they don't catch the time. So the time on last page viewed isn't captured.
I think they should be able to capture that. If I look at the "Who's On?" option, it shows me the current time and the time the visitor began. I can't believe that some smart techie couldn't figure out how to use that information to figure out the real time for each visitor.
The Hate Part
Sitemeter is so frustratingly slow at times. Often, I can click on a link on Sitemeter and I get the next page immediately, but far too often it takes 20 seconds, even minutes. Today was so frustrating that I checked Is It Down Right Now? a site that lets you know if a website is down for everyone or just you. Here are some of their charts:
Actually, Sitemeter was available for me, but it was taking minutes to download a page, which I guess counts as unavailable.
This chart gives a sense of how long the wait times are.
And this last chart shows me some other similar websites - in this case other stat counters - that I can check out to see if I can find an alternative that does what I like at Sitemeter, but doesn't do what I don't like.
When I first started using Sitemeter, I got emails back from "firstname.lastname@example.org" and they were signed by David Smith addressing my question quickly.
But he sold the company and the new owners don't care about it the way he did.
Now I get unresponsive emails from email@example.com like this:
And I've stopped asking for help because there never is any follow up. I found this comment on "Is It Down Right Now?" that says Sitemeter was bought by My Space.Steve, Your request has been received and a member of our support staff will review it and reply as soon as possible. Listed below are details of this request. Please make sure the Ticket ID remains in the subject at all times. Ticket ID: ZMU-187705 Category: Technical Issue Priority: Normal Status: Open Please let us know if we can assist you any further, Site Meter Support
I'd note that I eventually decided to pay the annual fee for Sitemeter which gives me a lot more data and apparently saves me from other problems that other people report - like horrible pop-up ads.