Sitemeter has a visit detail page that looks like this:
[This is an image so the links don't work]
Google
Analytics gives me charts which aggregate information in different
categories, so I can see, for example, a list of each place people came
from and how often, or a list of pages people looked at and how often.
But I haven't been able to see, with those reports, the correlation
between where people are, how they link to the site, and what page they
look at.
For
instance, in the one above, I can tell that someone in San Bernadino,
California linked from facebook to my post "Tina Delgado is Alive,
Alive." The time spent is misleading though. If they only looked at one
page, the time is always "0 seconds." They calculate the time between
links used by the visitor. But if the visitor doesn't use a link, they
don't catch the time. So the time on last page viewed isn't captured.
I
think they should be able to capture that. If I look at the "Who's
On?" option, it shows me the current time and the time the visitor
began. I can't believe that some smart techie couldn't figure out how
to use that information to figure out the real time for each visitor.
The Hate Part
Sitemeter
is so frustratingly slow at times. Often, I can click on a link on
Sitemeter and I get the next page immediately, but far too often it
takes 20 seconds, even minutes. Today was so frustrating that I checked
Is It Down Right Now? a site that lets you know if a website is down for everyone or just you. Here are some of their charts:
Actually, Sitemeter was available for me, but it was taking minutes to download a page, which I guess counts as unavailable.
This chart gives a sense of how long the wait times are.
And this last chart shows me some other similar websites - in this case other stat counters - that I can check out to see if I can find an alternative that does what I like at Sitemeter, but doesn't do what I don't like.
When I first started using Sitemeter, I got emails back from "webmaster@sitemeter.com" and they were signed by David Smith addressing my question quickly.
But he sold the company and the new owners don't care about it the way he did.
Now I get unresponsive emails from smsupport@sitemeter.com like this:
Steve,
Your request has been received and a member of our support staff will
review it and reply as soon as possible. Listed below are details of this
request. Please make sure the Ticket ID remains in the subject at all
times.
Ticket ID: ZMU-187705
Category: Technical Issue
Priority: Normal
Status: Open
Please let us know if we can assist you any further,
Site Meter Support
And I've stopped asking for help
because there never is any follow up. I found this comment on "Is It
Down Right Now?" that says Sitemeter was bought by My Space.


































