Consumer Alerts: Netflix Plan Change; Costco Tandoori Wrap

 The email the other day told me that the plan I'm on with Netflix is being discontinued.  They announced that I would save 40%.  But then in the smaller print it said, I'd get ads at that lower price.  

A few short ads.  Few is pretty vague.  So is short.  Anything over 5 seconds is too long for me.  And in the middle of a movie?  That's sacrilege. 

"Designed not to interrupt you during a scene" - So does this mean at the end of the scene, but in the middle of the movie, they will interrupt?  Totally unacceptable.  

My current bill is $11.99 per month.  That's up from $9.99 a month not that long ago. [I looked on line.  Seems they announced the increase in June 2023 and it went into effect in October 2023, best as I can tell.]

That's less than a year ago.  Can we expect annual bumps from now on? 

Compared to going to the theater, Netflix is a great deal.  So great that we find we are spending way too much time watching.  At least we limit to after dinner, generally not starting until 8:30 or 9:30.  And trying to end around 11pm.

But as I think about it, we lose a lot of reading time and a lot of time when we used to talk to each other.  And I have noticed that blogging gets cut back by Netflix.  

So I replied that we did not want ads and were ready to cut loose from Netflix. 

I got another email - My current plan would end September 30.  I replied that our Netflix addiction would end September 30.  Of course, the emails from Netflix were not ones you could reply to and I got notices that they weren't delivered.  

Prices go up because people are willing to suck it up and keep paying.  In this case I need to figure out how to let Netflix know, I don't plan to pay after September.  

Meanwhile, I had to go to Costco to get a repair on one of my hearing aids - which they did and it worked.  But as I gathered some fruits and veggies and fresh salmon, I saw some Tandoori Chicken Wraps.  Looked good and they had a $2 off sign, so I thought we could try them.  

Today, when I looked to see if and how to heat them up, I saw there were no directions.  Just the longest list of ingredients I can remember ever seeing.  

From what I could tell checking a Reddit discussion, you were supposed to eat them cold.  We did.  

Boring!!  (Does it make sense to put exclamation points after boring?  Probably not)  Despite all the ingredients it didn't really taste like anything.  It was mushy. Avoid.  

Back To Netflix 

And if you have Netflix, and you're also unhappy about this, you can go to manage your account and play around until you find the contact button.  Then you have a choice of phone or chat.  

I chose chat, because I can make screenshots of what was said, but I'm pretty sure it was a bot responding.  When, at one point, I asked how many siblings do you have and where are you in the birth order, the response was 

"I'd be happy to answer Netflix-related questions today. Do you have any questions about your account or our service?"

At the end when they asked if I had more questions, I said that they hadn't answered whether they were a bot or human and the answer was "I am a human."  Must be depressing having people think you aren't human all day - assuming that was true.  

Maybe we need to have legislation requiring customers be told whether the chat or voice they are talking to is a human or not.  With consequences if they lie.   

I'd suggest people go into your accounts and tell them you are going to cancel your accounts at the end of September (or whenever your basic service ends).  If enough people do that, perhaps they will reconsider.  And you can always rejoin later if you have severe withdrawal symptoms.