"Thanks for your interest, but this survey has reached the maximum number of participants. . . "

I got an email yesterday from ACS (Although they now call themselves just Alaska Communications, I still think of them as ACS) asking for me to give them feedback.  We have ACS because we got a 'bundle' many years ago that includes landline and email (not cable.)  We don't really need the landline, but since it comes with the cable at a guaranteed price, we keep it.

But I'm in a neighborhood that gets REALLY slow internet. When I ask, they say they don't have us wired.  But I'm a patient man and part of me laughs at the folks who worry because a website comes up two seconds slower than they think it should.  But I thought I'd tell them it would be nice to get us a faster connection.

So, today I clicked on the link to the survey and got this response:

"d Hi! Thanks for your interest, but this survey has reached the maximum number of participants. We truly value your feedback at Alaska Communications, so keep your eyes open for input opportunities. We look forward to hearing from you in the future!"

 That's when I decided to post this  Really?!  That have a maximum number of participants?  They're going to cut off people who might have different things to say?  Well maybe it only allowed you to check yes or now, or rate things on a one to five scale.  Maybe they didn't have an open comments section anyway.

But to ask for feedback and then block you just seem like good customer relations.  Had I been a week late maybe, but it wasn't even 24 hours later that I tried to respond.

Well, I got to this point and thought I should check with Alaska Communications to find out why they had a cap on the number of respondents.  The operator I talked to immediately said, that isn't supposed to happen.  That's a glitch.  Thanks for calling and letting us know.  I'll notify the department doing that right away.

Another reminder that our imaginations don't necessarily come up with the correct interpretation of the events we witness.  An especially good reminder for a blogger.

And I'd note the appeal of blogging about something  simple and controllable on this day of shame in the US Senate.

[UPDATED Jan 31, 2020 5:10pm:  Got another email and the link worked.  The questionnaire was short and had space fo me to make comments.]