How To Use LAX's Taxi, Lyft, Uber Lot

LAX's new system for taxis, Uber, and Lyft began rather disastrously at the beginning of November this year.  We'd heard it was a little better, but weren't sure how we were going to negotiate it.  Turned out to be reasonably easy.  There are big light green signs all over telling you how to get to the new lot - via shuttles that stop on the inside lane by those same green signs.

We asked an employee about when to order the car.  J has Lyft and I have Uber (which I got last summer when we were in Argentina and there was no Lyft).  She said to do it before getting on the shuttle.

Shuttle came quick and wandered through a maze of curving roads.  (It was 8:30 pm on a Monday so we decided not to take the bus.)  I ordered the Uber on the bus and got a code number and instructions to go to 2A, 3A, or 4A.  When we got off the bus there were lots of people helping people figure out what to do and where to go.

Taxis were in one place, Lyft in another direction and there were long lines of cars waiting to pick people up.  Not that many people.

At the front of the line there was someone guiding people into cars.  We got into the next car and gave the driver our PIN.  With the canopy and lights, and all the staff directing people, it felt like going to some big event with crowd control.

So the difference here is that you aren't ordering a specific driver - just the next one in line, like in a taxi line.  And the driver said, from his perspective, he doesn't get to screen the customers.

Normally, Uber drivers, he said, anyone with a rating of less that 4.8 (out of 5)!  That's a pretty high standard I thought.  But here, he has to take whoever is next in line.  Of course, we don't get to pick drivers either.  I asked what got people a good rating.  Tips* and then whether you're decent people.  I suspect it's more about whether you're a jerk.  But still 4.8 out of 5 is a high bar.  If you've taken as few Ubers as we have, one 2 rating would make us untouchables.  If you had a hundred rides a few big negatives wouldn't matter, but I'm not sure how a jerk would get enough rides to render a 2 from someone not a big deal.

I asked what our rating was.  Turns out were a 5, but that's only out of three rides.  Ali, our driver, was a 4.95.  He said we could find our own rating, but I haven't figured out how.  But, of course, Google to the rescue.  Turns out you need 5 rides for your rating to show up on your profile.  We aren't there yet.

Anyway, it was easy, one-third cheaper than a cab (though I don't know if their price has gone down since Uber and Lyft are now here big time).  Though when the crowds get really bad next week, not sure how easy this will be.

And I'd note that the big red and white billboard in the back was for My UBER Lawyer, offering to help with accidents and other problems with Uber.

*I tend to tip cab (and Uber and Lyft) drivers generously since I drove a cab out of LAX long ago after graduating UCLA and before Peace Corps training resumed.  I needed to earn some money and this let me beach during the day and then work the 4pm to midnight shift.