GCI To Abandon Internet. Will ACS Follow? But Alaska.net Has Value GCI.net Doesn't Have

The Anchorage Daily News reported the other day that GCI (one of the local phone and internet companies) will end its email service by mid 2024.  

I understand that email giants like Google Mail have much glitzier email options than a local telephone company is likely to match.  But I am concerned that we will be down to just a couple of totally dominant email companies before long. 

[If you don't want to hear about ACS sluggishness and fiber optic, skip to the bottom.] 

Since I don't have a GCI account I wasn't worried.  But I do have ACS - formally the Municipality owned telephone company that went on its own and later got bought out by ATN International.  While technical help is still reasonably good when I call, trying to get information about anything else is almost impossible.  

I had much better response from the FCC in Washington DC when I complained about a rate increase that was going to be used, ACS said, "to upgrade internet speed."  Since I'm in a mid-town pocket that still gets 1 MBPS, I tried to find out if my neighborhood was planned for optical fiber.  No one could tell me.  I got answers like:

ACS: They don't show the maps.

Me:  Why not?

ACS: Because they don't want angry customers when it doesn't happen as scheduled.  

Me:  Is my neighborhood even scheduled at all?

ACS:  I can't tell you that. (I don't know.)

The FCC sent them communications saying they needed to respond in 30 days.  When they didn't, FCC said that was unusual.  Same thing after 60 days.  After 90 days someone said they'd bump up my request to someone who could do more.  Still no response.

When I called the FCC again, they said they'd gotten a response.  I said I didn't.  FCC (not ACS) sent me a copy.  I had objected to paying increased amounts to pay for upgrades if my neighborhood with the slowest service ACC has (my package was grandfathered in and they don't offer internet in my neighborhood any more) wasn't going to be upgraded.  

ACS' response was:  We are unable to upgrade service.  Of course I checked out other options, but in Anchorage we're limited.  GCI customers complain about GCI bitterly.  Aurora Broadband can't reach my neighborhood.  (Note - I'm in midtown.  Just over a mile from ACS headquarters.)

So about five weeks ago I was surprised when a young man was at my door to sign me up for ACS fiber optic.  He said it would be ready in 3-4 weeks.  Then email I then got from ACS said 9-14 weeks.  But they really are putting in fiber optic lines (they're bright orange.)  I talked to a supervisor who said he's just in charge of the outside lines (underground and by telephone pole) and someone else would be attaching it to the house.  Before the snow flies, he said.  

All that brings me around to ACS email.  Losing your email account is a pain because you have to figure out how to transfer important email somewhere else.  I suppose there must be relatively easy ways to do that.  Losing an email address called GCI.com is no big deal.

But ACS email addresses are Alaska.net.  Therewhen Alaska USA Federal Credit Union changed its name to Global Federal, the letters to the editors at the ADN were swamped with complaints.  

I'm worried that I will lose my Alaska.net email address the same way.  And I have no confidence whatsoever that ACS and its East Coast owners care one bit.  They'll follow GCI's lead and force us to find other email providers.  

They don't realize that many of us would rather have a balky email account that isn't part of a giant corporation that likely is data mining our email.  And with the Alaska.net in the name, we feel the same way that Alaska USA members felt.  

So I hope there's some local entrepreneurs ready to buy or otherwise acquire the Alaska.net email addresses should ACS decide to abandon it.