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Thursday, October 10, 2019

International Ombuds Day Finds 3 Alaskan Ombuds At Loussac

My first book chapter was on the Alaska State and Anchorage Municipal Ombudspersons.  And later I did some follow up chapters.  So I have a special place in my heart for people serving in this office.

Basically, an ombudsperson's job is to take complaints about government service, investigate it, and make recommendations.  An honorable job and the people who carry out these jobs well are on my hero list.

After dropping off a book due at the Loussac library today, I saw the big ombudsman signs and learned it was International Ombudsman Day (2nd Thursday of October for those looking ahead to next year.)  From the International Ombudsman Association website:
"On Thursday, 10 October 2019, IOA invites you to participate in National Ombuds Day. This is the second celebration of a profession that has existed for centuries, yet remains relatively unknown and underutilized.
This Year’s Theme Is
Ombuds: Unusual Name. Important Service.
Ombuds Day serves as an additional opportunity to educate and raise awareness among the public about the history and practices of the ombuds profession including the various ombuds models, the roles they play, the services they offer and the value provided."

Here's Anchorage Municipal Ombudsman Darrel Hess and his  Deputy May Ramirez-Xiong today.



I also got to talk to the State Ombudsperson, Kate Burkhart, who works out of Juneau, but Anchorage also has a state ombuds office as well.  (Note:  She was standing in front of the Long Term Care Ombudsman sign, so, to avoid confusion, I blocked out some of the writing on that sign.)



Also, there was Kathryn Curry, Deputy Long Term Care Ombudsman, of the State's Long Term Care Ombudsperson.  That's a very specialized office that's mandated by Federal Law Older Americans Act.  They specialize, as the name suggests, in investigating complaints about long term care facilities.




And maybe I'll find some time to write about the next installments of the Project Innocence and Pebble Mine classes I attended before the library.

[There's always a non-sexist way to say something.  Ombudsman is the original Swedish word that comes from Old Norse.  The ombuds community discusses different ways to actually say it in non-sexist ways.  My preferences are ombuds and ombudsperson.  I suspect the names above are in statute and people rather not go through the process of changing it.]





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